• Billing
• Payment Options
• Payoff Information
• Insurance Information

Welcome to Modern Finance Customer Service

At Modern Finance, we are dedicated to providing you with prompt, courteous and professional customer service. Additionally, our customer service representatives are bilingual in Spanish.

Our primary focus is to provide you with answers to the questions you have regarding your finance product. We have developed this guide with you, our customer, in mind.

Our FAQs provide answers to your most common questions. We welcome any other questions or feedback you may have about your service experience. Contact us with any questions you may have.

Q: How often will I be billed?
A: You will receive a monthly billing statement 10 days prior to your due date.
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Q: What are my different payment options?
A: You can pay your bill by mail, automatic checking payments, over the phone, or by Western Union.
Our mailing address:

Modern Finance Company
15315 Magnolia Blvd., Suite 128
Sherman Oaks, CA 91403

For checks over the phone, please call customer service at (818) 379-6500.

Our Western Union Quick Collect company code is “modernfinance ca.”

To establish automatic payment from your checking account, please contact Silvia Madariaga at
(818) 817-5015 for enrollment.

Q: I want to pay off my loan. How do I find out the payoff amount?
A: Please request a payoff by providing your name and account number which you can send via e-mail to customerservice@modernfinance.com. We will respond to you within 1 hour.
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Q: Do I have to purchase insurance for my car? What type? How soon?
A: Yes, you must have insurance on your auto loan. We require that you provide comprehensive and collision coverage within 10 days from the date of your vehicle purchase.

The insurance carrier you provide must be licensed to operate in California with a “B” or better rating from A.M. Best Company.

If you fail to insure your vehicle yourself, Modern Finance may elect to add a lender’s single interest policy to your loan which provides only coverage to Modern Finance in the event of repossession of your vehicle.

You may fax proof of insurance to our insurance department at (818) 379-7056.

If you have additional questions regarding your insurance, call (818) 379-6500, ext. #3 for insurance, or you may e-mail us at insurance@modernfinance.com.
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